|We are working to make available to our valued customers information that will
help you understand water and its relationship to your health and life! If you have
any books, web pages, articles, etc. that you have found helpful, feel free to let us
know so that we can share them here!
|Frequently Asked Questions
...and our answers!
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|Still didn't find an answer to your question?
Call us at (910) 270-9029.
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How do I clean my dispenser? Top
We suggest that you clean your dispenser every 6 to 9 months to maintain the high quality of water that you are accustomed to drinking.
To clean your cooler you will need the following items on hand: a clean pair of rubber gloves, a small scrub brush & soft cloth, paper towels
and boiling water.
Step 1: Unplug cooler, remove empty bottle, & drain water from taps.
Step 2: Remove waterguard or top of cooler. Do not get the small air filter wet.
Step 3: Wash all pieces and reservoir with warm water and either of the following solutions - (1) a 3% Hydrogen Peroxide solution or (2) a
3% liquid chlorine solution. Avoid damaging large circular seals to ensure no failure of the Leak Guard. Be careful not to lose the air filter
or check valve. Thoughly rinse all parts and reservoir and reassemble.
Step 4: Cleaning the faucets. Unscrew by turning faucets counterclockwise. Be careful not to lose any seals. Unscrew top portion of the
faucet by turning the nut counter clockwise. Wash all pieces in warm water & disinfecting solution. Throughly rinse and then reassemble by
screwing assembled faucets clockwise to body of cooler. Do not over tighten. Enjoy your water!
What are my payment options?
We accept credit card through PayPal, cash, check, or money order.
To pay by cash, check or money order...
You can stop by the office or mail your check or money order to us.
To pay by credit card...
Go to www.thewaterjug.net/payments and click on the PayPal button. Follow the instructions
given on the secure PayPal website to complete your payment.
My dispenser is leaking! What do I do? Top
Remove your bottle that is on the dispenser and place outside or in a location that will not damage anything. Although you may believe that
your cooler is leaking, 95% of the time the 'leak' is caused by a small crack in your bottle. By removing the bottle, you will be stopping
excess water from causing any messes. Please call us at (910) 270-9029 for further assistance. If it is after hours, please leave your
name, a contact number, and a brief statement of the problem and what steps you have taken already, and we will get back with you as
soon as possible.
What can I expect now that my rental and deliveries are being handled by Indian Spring Water Company?
You will receive a monthly bill for your rental (if applicable), all bottled water and supplies delivered. You will still have the option of SPRING,
DISTILLED or REVERSE OSMOSIS water to be delivered. Your delivery day may change based on the merging of their routes, but you will
always get your water!!
Who do I pay?
You will receive your final bill from The Water Jug on October 31, 2017. Please download and look at the Current Due to ensure you pay
your account off in full. Please remit payment for that bill (and any prior months) to THE WATER JUG.
Prior to October 31, 2017
The Water Jug
363 Sloop Point Loop Road
Hampstead, NC 28443
After November 1, 2017
Indian Spring Water Company
P.O. Box 12332
Wilmington, NC 28405